These Terms govern your use of the Staff AI Tech website and the AI reception, scheduling, follow-up and customer-communication services we provide (the "Service"). By booking a call, requesting an audit, or subscribing, you agree to them. If you are agreeing for a company, you confirm you have authority to bind it.
We set up and operate AI agents for your business: answering calls, booking and confirming appointments, sending reminders, following up on enquiries and handling routine customer communication. We configure the agents to your instructions and provide reporting on their activity. The Service is delivered as a service to your business. We may improve, replace or modify features, and we will tell you about material changes to the Service you are paying for.
You must be at least 18, give accurate details, and keep your information current. You are responsible for the agents we operate on your behalf and for the instructions you give us.
You are responsible for the accuracy and legality of the information and instructions you give us: your scripts, pricing, service schedules and the customer information you place in the Service. You must not use the Service to send unsolicited marketing, deceive callers, impersonate a person or organisation other than your own business, violate any law, or interfere with the Service. If we reasonably believe you are doing any of these, we may suspend or terminate your account.
You are responsible for the lawfulness of the calls, texts and messages the agents send on your behalf, including any consent, do-not-contact, recording and messaging rules that apply to your business and location. You must tell the people who contact you that they are speaking with an AI agent where disclosure is required, and you must maintain any suppression or opt-out list the law requires. We will honour opt-out requests we receive about your customers, and you can send us your suppression list on request.
You may not resell, sublicense or provide the Service to third parties as a standalone offering; reverse engineer or attempt to extract the underlying models; probe or disrupt the Service; upload unlawful or infringing material; or use the Service to build a competing product from our models.
The Service is billed monthly in advance at the plan you select ($149, $249, $349 or $599 per month, or the plan agreed in writing). You may cancel at any time; cancellation takes effect at the end of the then-current billing period, and we do not refund partial months except where required by law. Fees exclude taxes, which you are responsible for. If a payment fails and is not resolved, we may suspend the Service after notice.
You may stop using the Service and cancel at any time. We may suspend or terminate for breach of this Agreement, non-payment, or if continuing would violate law. On termination we will make your data available for export for 30 days, after which we delete it as described in our Privacy Policy.
You retain all rights to content you provide or that your customers provide. You grant us the limited licence needed to host, process, transmit and display it for the purpose of running the Service for you. We do not use your customer data for our own marketing and we do not train shared models on your business data.
We and our licensors retain all rights in the Service, including the underlying software, models, designs and trademarks. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription. Feedback you send us may be used to improve the Service without obligation to you.
The Service relies on third-party providers for hosting, telephony, messaging, email, payment processing and analytics. Their services are governed by their own terms, and we do not control or warrant them. Payments are processed by our payment processor under their terms; we do not store your card numbers.
The Service uses machine learning to generate replies, bookings and other content. Output can be inaccurate, incomplete or inappropriate in your context. You are responsible for reviewing it before it reaches your customers and for complying with any rule requiring human review. Do not use the Service as the sole basis for a decision about a person or for anything involving emergency service dispatch without a human process.
Each party will protect the other's non-public business information using reasonable care and use it only to perform this Agreement.
The Service is provided "as is" and "as available". We do not warrant it will be uninterrupted, error-free, or that output will be accurate or complete. Your remedies for any failure of the Service are limited to re-performing the affected service or, where we cannot do so, a refund of the fees paid for the affected period.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity, however arising, even if advised of the possibility. Each party's total liability is limited to the amounts you paid us in the three months before the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.
You agree to indemnify and hold harmless Staff AI Tech and its personnel from claims, damages, losses, costs and reasonable legal fees arising from your content, your use of the Service, your breach of this Agreement, or your violation of law, including any claim that an agent's output on your behalf infringed a third party's rights.
These Terms are governed by the laws of the jurisdiction in which the business contracting with us is established, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved in the state or federal courts located in that jurisdiction. Before initiating formal proceedings, you and we will each attempt in good faith to resolve the dispute informally for 30 days, and neither party is required to arbitrate or waive the right to a court remedy.
We may update these Terms. We will post the new version here with a new date and, for significant changes, notify you by email before they take effect. If you continue to use the Service after they take effect, you accept the updated Terms.
These Terms, with our Privacy Policy and any order form, are the entire agreement and supersede prior discussions. If a provision is unenforceable, the rest stays in force. A failure to enforce a provision is not a waiver. You may not assign this Agreement without our written consent; we may assign it as part of a merger, reorganisation or sale of substantially all assets.
Staff AI Tech ([Legal Entity Type])
Email: legal@staffaitech.com
Postal address: [Business Postal Address]
Where you have asked us to contact you by email, including for a quote, a call or information about the Service, we will send those communications and related service email. Every such email includes an unsubscribe link. You may opt out at any time using that link or by replying "unsubscribe" in the subject line. If you opt out we will stop sending marketing and outreach email. We may still send transactional email about your account, a booking, a quote or a service request.