Staff AI Tech ("we," "our," or "us") provides AI-powered reception, scheduling, follow-up and customer-communication services to local service businesses. We operate this website and the services described on it. When you request an audit, book a call, or ask us for information, you are dealing with Staff AI Tech as the business responsible for your information.
We set up and operate AI agents that answer phone calls, schedule appointments, send confirmations and reminders, follow up on enquiries, and handle routine customer communication for the businesses that use us. When you sign up, you give us access to the information those agents need: your business name, contact details, service schedules, pricing, customer contact details, and the scripts and instructions you want your agents to follow. We operate these agents on your behalf. You are not required to create a password or manage our software — you tell us how your business works and we run it.
To provide and support the Service; to schedule and confirm appointments; to respond to enquiries on your behalf; to send you service messages and, where you have asked for it, information about our services; to improve the agents' accuracy and reliability; to detect and prevent abuse; and to meet legal obligations. We do not sell your personal information, and we do not use your customer contact information for our own marketing.
We share personal information only with service providers who help us operate, and only to the extent needed: cloud hosting and storage providers; telephony and messaging providers, including those used to deliver calls, texts and email; payment processors who handle card details on our behalf; analytics and advertising platforms; and professional advisers and authorities where we are required to disclose by law. Our list of service providers is available on request. We do not share your customer contact details for third-party marketing.
Where you enable call recording, calls handled by your agents may be recorded and transcribed. You are responsible for telling the people who call you that calls are recorded, and for complying with the recording and consent laws that apply to you.
Our agents identify themselves as automated assistants when they speak to callers. You are responsible for making sure your configuration meets any disclosure requirement that applies in your jurisdiction, and for not configuring an agent in a way that misrepresents who is speaking. Where disclosure is required and you have asked us to do it, we will configure the agent accordingly.
We keep your information for as long as your account is active and as needed afterwards to meet legal and accounting obligations, resolve disputes and enforce agreements. When we no longer need it, we delete or anonymise it.
We use reasonable technical and organisational measures, including encryption in transit, access controls, and limiting who can reach customer data. No system is perfectly secure, and we cannot guarantee absolute security.
Our Service uses machine learning to produce replies, bookings and other content. Output can be inaccurate or incomplete. You are responsible for reviewing it and for what you publish or send to your customers. You should not rely on an agent's output as the sole basis for a decision about a person, a credit application, or an emergency.
Depending on where you live, you may have the right to access, correct, delete or restrict processing of your personal information, to object to certain uses, to receive a portable copy, or to complain to your regulator. To exercise any of these, email privacy@staffaitech.com. We aim to respond within 30 days. We do not discriminate against people who exercise their privacy rights.
If you or your customers are outside the country where we are based, your information may be processed in other countries, including through our service providers. Where required, we use appropriate transfer mechanisms, such as Standard Contractual Clauses.
We may update this policy. We will post the new version here with a new date and, where the change is significant, notify you by email before it takes effect.
Staff AI Tech ([Legal Entity Type])
Email: privacy@staffaitech.com
Postal address: [Business Postal Address]
We aim to respond to all privacy inquiries within 30 days.
We send email only to people who have given us their address or asked us to contact them. Every email includes an unsubscribe link, and you can opt out at any time using that link or by replying "unsubscribe" in the subject line. If you opt out we will stop sending marketing and outreach email. We may still send transactional email about your account, a booking, a quote or a service request, because those are not marketing emails. We do not sell or rent your personal information, we do not share it with third parties for their own marketing purposes, and we never ask for payment details, passwords or sensitive personal information by email.